Unlocking the Power of Generative AI in Telecommunications

📱Generative AI enables Telos to have dynamic conversations with network data, automating customer communications and speeding up resolution.

🌐Generative AI allows Telos to quickly identify areas experiencing network performance issues and prioritize deployment of technicians.

👥Generative AI enables Telos to personalize customer experiences by efficiently addressing billing queries and tailoring promotions.

💡Generative AI proactively monitors network performance, predicts possible degradations, and provides new insights for repair planning.

🔧Generative AI assists network technicians in diagnosing issues and recommending resolutions by synthesizing large volumes of technical manuals.

How does generative AI enhance customer care in telecommunications?

—Generative AI enables dynamic conversations with network data, automates customer communications, and speeds up resolution, improving the overall customer care experience.

How does generative AI help Telos identify network performance issues?

—Generative AI allows Telos to quickly identify areas experiencing network performance issues by analyzing network logs and generating incident summaries in plain English.

In what ways can generative AI personalize customer experiences?

—Generative AI helps Telos efficiently address billing queries, personalize mobile plans, and tailor promotions based on customer preferences and needs.

How does generative AI assist network technicians in diagnostics and resolutions?

—Generative AI synthesizes large volumes of technical manuals, providing network technicians with recommendations for issue diagnosis and resolution.

What are the benefits of generative AI in network performance monitoring and repair planning?

—Generative AI proactively monitors network performance, predicts possible degradations, and provides new insights for efficient repair planning and resource allocation.

00:06Telos is leveraging generative AI to transform various aspects of their telecommunications business.

00:13Generative AI enables dynamic conversations with network data, automating customer communications and speeding up resolution.

01:02Generative AI allows Telos to quickly identify areas experiencing network performance issues and prioritize deployment of technicians.

01:18Generative AI enables Telos to personalize customer experiences by efficiently addressing billing queries and tailoring promotions.

01:44Generative AI proactively monitors network performance, predicts possible degradations, and provides new insights for repair planning.

02:13Generative AI assists network technicians in diagnosing issues and recommending resolutions by synthesizing large volumes of technical manuals.