🏔️Liz Callis, an experienced hotelier, aims to transform a struggling hotel in the Swiss Alps.
🛏️The hotel faces challenges with staff, occupancy rates, and competition from other local establishments.
👩💼Liz works tirelessly to improve the hotel's operations and customer satisfaction.
📉Despite Liz's efforts, the hotel continues to experience financial losses.
✨Hotel inspector Alex Pitti provides valuable feedback and recommendations for improvement.
What challenges does Liz face in managing the hotel?
—Liz faces challenges with staff, low occupancy rates, and local competition.
What is the occupancy rate of the hotel?
—The hotel's occupancy rate is currently at a low 35% even during high season.
Does Liz feel supported by the local community?
—Liz feels that the locals are not supportive of her business.
What feedback does the hotel inspector provide?
—The hotel inspector suggests improvements in staff professionalism, dress code, and marketing strategies.
What is Liz's determination to succeed?
—Liz is determined to overcome the challenges and prove that she can make the hotel successful.
00:01Liz Callis, an experienced hotelier, takes on the challenge of transforming a struggling hotel in the Swiss Alps.
04:23Liz faces challenges with staff resistance, low occupancy rates, and tough competition from other local hotels.
09:57Hotel inspector Alex Pitti highlights the lack of professionalism among the staff and suggests stricter rules and dress code.
14:31Alex recommends that Liz focus on attracting local customers and offers suggestions to improve the set lunch menu.
15:51The hotel lacks a common area for residents to socialize, limiting their overall experience.
