The Unthinkable: Secret Shopping My Own Sponsors

🔍The YouTuber secret shops his sponsors to test their customer support and evaluate their responsiveness.

👨‍💻The YouTuber encounters navigation issues and frustration when trying to contact the support of different brands.

👍LT Sponsor Evaluation: ASUS receives a 3/5 rating for their customer support, while dbrand gets a 5/5.

👀Jackery, an off-grid power solution brand, receives a 4.5/5 rating for their customer support, despite some delays in communication.

🔧iFixit, a popular tools brand, provides good customer support as they promptly replace missing items in an order.

Why did the YouTuber secret shop his own sponsors?

—The YouTuber wants to ensure that the brands he works with operate with integrity and prioritize the needs of the community.

What were the key insights from the secret shopping experience?

—The YouTuber encountered navigation issues when trying to contact support and evaluated the responsiveness of different brands' customer support.

Which sponsors received high ratings for their customer support?

—LT Sponsor Evaluation: ASUS received a 3/5 rating, dbrand received a 5/5 rating, Jackery received a 4.5/5 rating, and iFixit provided good customer support.

What was the overall experience with the sponsors' customer support?

—The overall experience varied, with some sponsors showing good support and responsiveness, while others faced navigation issues and delays in communication.

What actions were taken after encountering issues with the sponsors?

—The YouTuber reached out to the sponsors to address the issues and received replacements or appropriate support in most cases.

00:00The YouTuber decides to secret shop his own sponsors to ensure integrity and community focus.

02:02The YouTuber encounters navigation issues when trying to contact support for ASUS and other brands.

09:56The YouTuber faces challenges in receiving appropriate support from iFixit due to missing items in an order.