The Troublesome Customer and the Demand Letter

⚠️The customer sends a demand letter to my company, alleging issues with a car purchase.

✅I emphasize our commitment to selling good cars and ensuring customer satisfaction.

❌The customer's claims are disputed, as they did not report the alleged issues in a timely manner.

💡I propose a resolution to the customer's concerns, offering to facilitate the return of the car and repayment of expenses.

🚀I highlight our company's mission to empower and give back to those in need, including donating cars to veterans.

Did the customer report the alleged issues with the car?

—The customer did not report the issues until several months after the purchase, which significantly impacted our ability to address them promptly.

What is the company's reputation regarding selling good cars?

—Since the beginning, our company has built a strong reputation for selling good cars. We perform thorough inspections and maintenance to ensure customer satisfaction.

Is there any warranty or guarantee on the cars sold?

—No, our cars are sold on an 'as is' basis, and we do not offer any warranties or guarantees. However, we strive to resolve any legitimate issues that may arise.

How does the company give back to the community?

—We actively participate in giving back to the community by donating cars to those in need. Recently, we donated a car to a deserving single dad who is a veteran.

What steps are being taken to address the customer's concerns?

—We are working with our attorney to address the customer's concerns and provide a fair resolution. We are open to facilitating the return of the car and reimbursing the customer for their expenses.

00:00A customer sends a demand letter to my company, claiming issues with a car purchase.

03:00I emphasize our commitment to selling good cars and ensuring customer satisfaction.

05:00The customer's claims are disputed, as they did not report the alleged issues in a timely manner.

08:00I propose a resolution to the customer's concerns, offering to facilitate the return of the car and repayment of expenses.

11:00I highlight our company's mission to empower and give back to those in need, including donating cars to veterans.