The Problems I Faced with Simply Safe Doorbell

TLDRI had a lot of issues with the Simply Safe doorbell, including it burning up after a week of installation. Despite the company's responsiveness, the doorbell had its own set of problems. I eventually had to rewire the system and use a mechanical chime for it to work properly. The camera also stopped working after a week, leaving me with a doorbell that is not very useful. Simply Safe's product description and compatibility claims were misleading and caused a lot of frustration.

Key insights

:fire:The Simply Safe doorbell burned up after a week of installation.

:hammer_and_wrench:I had to rewire the system and use a mechanical chime for the doorbell to work properly.

:camera:The camera stopped working after a week, rendering the doorbell almost useless.

:speech_balloon:Simply Safe's product description and compatibility claims were misleading and caused a lot of frustration.

:telephone_receiver:Simply Safe was responsive and tried to resolve the issues, but the solutions were not effective.

Q&A

Did Simply Safe provide a replacement for the burned doorbell?

Yes, Simply Safe sent a replacement, but it had its own set of problems.

Did rewiring the system and using a mechanical chime solve the issues?

Yes, after rewiring and using a mechanical chime, the doorbell started working properly.

Why did the camera stop working after a week?

The exact reason for the camera malfunction is unknown, but it was a problem faced by many other users as well.

Were Simply Safe's claims about compatibility accurate?

No, Simply Safe's product description and compatibility claims were misleading and did not match the actual requirements.

How responsive was Simply Safe in resolving the issues?

Simply Safe was responsive and tried to help, but their solutions were not effective in solving the problems.

Timestamped Summary

00:00Introduction and background

03:30Issues with the Simply Safe doorbell and the company's responsiveness

05:30The problems I faced with the doorbell burning up

08:30The struggles with rewiring the system and using a mechanical chime

11:00The camera malfunction and the frustrations with Simply Safe's product claims

13:30FAQ and conclusion