The Power of Upside Down Management: Creating a Happy and High Performing Team

🔑Upside down management trusts employees on the front line to make decisions and empowers them.

💼Timsons measures the happiness of their employees and believes a happy workforce leads to business success.

🏠Timsons provides their employees with benefits such as Holiday Homes to promote happiness and well-being.

👥Recruitment at Timsons focuses on personality rather than qualifications, allowing for a unique company culture.

✨Timsons' upside down management philosophy challenges traditional top-down approaches and emphasizes trust and happiness.

How does upside down management work at Timsons?

—Upside down management at Timsons involves trusting employees on the front line to make decisions and giving them freedom within the two rules of putting money in the till and looking the part.

How does Timsons measure happiness?

—Timsons measures happiness through weekly and annual surveys where employees rate their own happiness on a scale of 1 to 10.

Why does Timsons believe that a happy workforce leads to business success?

—Timsons believes that when employees are happy, they perform better, provide excellent service, and attract more customers, resulting in a successful business.

What benefits does Timsons provide to promote happiness?

—Timsons provides benefits such as Holiday Homes, where employees can apply for free vacations, promoting happiness and well-being.

What is the recruitment process like at Timsons?

—Timsons focuses on recruiting individuals with the right personality fit for their unique company culture rather than qualifications. CVs are not required, and interviews are conducted to assess personality and fit with the company values.

00:00Most businesses are run from top down, with employees on the front line following rules and processes.

02:27Timsons practices upside down management, where employees on the front line have the freedom to make decisions and do what they think is right.

04:26Timsons measures the happiness of their employees through surveys and believes that a happy workforce leads to business success.

07:22Timsons provides benefits such as Holiday Homes to promote happiness and well-being among their employees.

09:33Recruitment at Timsons focuses on personality rather than qualifications, as they believe that a cultural fit is essential for success.