🔍Feedback should be both authentic and respectful to be powerful.
💡Describe the behavior, impact, and feeling when giving feedback.
📝Separate actions from impacts to provide actionable feedback.
🏭The Toyota Motor Company example highlights the impact of incentives on feedback.
📈Focus on continuous improvement, aiming for 1% better each time.
What makes feedback powerful?
—Feedback is powerful when it is both authentic and respectful.
How should feedback be given?
—Feedback should describe the behavior, impact, and feeling, allowing for actionable improvement.
What is the Toyota Motor Company example?
—The Toyota Motor Company introduced an employee suggestion scheme with different incentivization strategies, showing the impact on the quantity and quality of ideas.
How can feedback lead to improvement?
—By focusing on continuous improvement and aiming for 1% better each time, feedback can help individuals grow and develop.
Why is it important to separate actions from impacts in feedback?
—Separating actions from impacts allows for more effective and actionable feedback, providing clear steps for improvement.
00:01Feedback is not just about giving a good speech but also about learning how to give and receive feedback effectively.
00:20Authentic and respectful feedback is necessary for personal growth and improvement.
01:44Describe the behavior, impact, and feeling when giving feedback to provide actionable insights.
03:57The Toyota Motor Company example shows the impact of incentives on the quantity and quality of ideas received.
04:51Focusing on continuous improvement and aiming for 1% better each time can lead to significant development.
