:star:Success is a decision that requires focus and intensity.
:books:Studying your profession as if you were earning a master's degree is essential.
:white_check_mark:Integrity is vital in the car business to build trust with customers.
:chart_with_upwards_trend:Increasing profitability in dealerships is possible by implementing effective processes.
:telephone_receiver:Confidence and excellent communication skills are necessary in phone interactions with customers.
What does it take to be successful?
—Success requires making a conscious decision, focusing intensely, and achieving top-of-mind thoughts.
How can I excel in my profession?
—Treat your profession as if you were studying for a master's degree, constantly learning and improving.
Why is integrity important in the car business?
—Integrity builds trust with customers, ensuring long-term success and profitability.
How can dealerships increase profitability?
—Implement effective processes, improve productivity, and maintain high standards of customer service.
What skills are important in phone interactions with customers?
—Confidence, excellent communication skills, and an optimistic tone are key to building rapport over the phone.
00:03Success is a conscious decision that requires focus and intensity.
02:55Treating your profession like studying for a master's degree leads to excellence.
04:19Integrity is crucial in the car business to build trust with customers.
05:23Increasing profitability in dealerships involves effective processes and high standards.
08:31Confidence and excellent communication skills are necessary for phone interactions with customers.
