The Overwhelming Reality of Working for Amazon

TLDRAn employee shares the increasing workload and abuse experienced while working for Amazon as a delivery driver, highlighting the unrealistic number of stops and packages, late start times, and lack of concern for employees' well-being.

Key insights

📦Drivers for Amazon are actually hired by third-party contractors known as DSPs and face increasing workloads.

📋Drivers face unrealistic expectations, often having to deliver a high number of stops and packages in a limited time frame.

⌛The AI system used by Amazon collects data on delivery times, allowing for the manipulation of workload and increased pressure on drivers.

🚚The turnover rate for drivers hired by DSPs would be high if Amazon had in-house drivers.

💼Amazon prioritizes quantity over employee well-being, resulting in overworked and overwhelmed drivers.

Q&A

What is the primary reason for the increasing workload for Amazon drivers?

—The AI system used by Amazon collects data on delivery times, allowing for the manipulation of workload and increased pressure on drivers.

Who are the drivers for Amazon actually employed by?

—Drivers for Amazon are hired by third-party contractors known as DSPs.

Is there a high turnover rate among Amazon drivers?

—The turnover rate for drivers hired by DSPs would be high if Amazon had in-house drivers.

Does Amazon prioritize employee well-being?

—Amazon prioritizes quantity over employee well-being, resulting in overworked and overwhelmed drivers.

What are the challenges faced by Amazon drivers?

—Amazon drivers face unrealistic expectations, with an excessive number of stops and packages to be delivered within a limited time frame.

Timestamped Summary

00:01The video begins with the employee expressing frustration about working for Amazon as a delivery driver and highlights the need to share his experiences.

01:40In the beginning, the workload was manageable, with around 100-150 stops per day and a normal route. However, things started changing as time went on.

08:50The employee discusses the overwhelming workload, with 292 stops and 378 packages to deliver, highlighting the unrealistic expectations and late start times.

10:00The video concludes with a plea for change and a hope for improvement in the working conditions for Amazon drivers.