The New World of Work: Digital Transformation and Reskilling

Digital transformation involves both automation (digitization) and running the entire business differently, leveraging technology and improving user and customer experience.

Driving change through an organization is the greatest roadblock in digital transformation.

AI technologies like ChatGPT will change the way work gets done, but will create new roles that require soft skills, relationship building, and curiosity.

Digital transformation has the potential to reduce the cost of education, healthcare, and other services, increasing accessibility to billions of people.

Reskilling efforts have been made by corporations, but there is still a long way to go in preparing the workforce for the future.

What is the difference between digitization and digital transformation?

—Digitization refers to automating processes, while digital transformation involves running the entire business differently, using technology to improve decision-making and customer experience.

What are the key challenges in driving digital transformation?

—The biggest challenge is driving change through an organization and getting people to adopt new ways of working.

How will AI technologies like ChatGPT impact jobs?

—AI technologies will change the way work gets done, but will also create new roles that require soft skills, relationship building, and curiosity. They will augment human intelligence rather than replace it.

What are the potential benefits of digital transformation?

—Digital transformation has the potential to reduce the cost of education, healthcare, and other services, making them more accessible to a larger population. It can also drive innovation, improve efficiency, and enhance customer experience.

Are businesses investing in reskilling their workforce?

—Yes, many businesses have recognized the need to reskill their workforce to adapt to the changing demands of digital transformation. However, there is still a long way to go in preparing the workforce for the future.

00:00Digital transformation involves both automating processes and running the entire business differently.

03:30The biggest roadblock in digital transformation is driving change through an organization.

06:30AI technologies like ChatGPT will change the way work gets done, but will create new roles that require soft skills.

08:44Digital transformation has the potential to reduce the cost of services and increase accessibility.

09:40Reskilling efforts have been made, but there is still a long way to go.