The Low Bar of Customer Service: Why Great Service is Hard to Find

⭐Memories of great service are often fleeting because our memories are short and bad service experiences are more memorable.

🌟The bar for customer service is low because people often focus on their own needs first.

🚀Proactively engaging customers and focusing on their needs can help businesses raise the bar for customer service.

🌈Popular companies like Chick-fil-A and Buc-ee's have been successful in raising the bar for customer service by going the extra mile.

🔑The key to raising the bar for customer service is to provide exceptional experiences and exceed customer expectations.

Why do people struggle to remember great customer service experiences?

—Our memories are short, and bad service experiences tend to be more memorable.

Why is the bar for customer service low?

—Many people focus on their own needs first and are not proactive in providing exceptional service.

How can businesses raise the bar for customer service?

—By proactively engaging customers, focusing on their needs, and exceeding their expectations.

Which companies have successfully raised the bar for customer service?

—Companies like Chick-fil-A and Buc-ee's have been known for their exceptional customer service.

What is the key to raising the bar for customer service?

—Providing exceptional experiences and consistently exceeding customer expectations.

00:08Many people struggle to remember great customer service experiences because our memories are short and bad service experiences are more memorable.

06:09The bar for customer service is low because people often focus on their own needs first and are not proactive in providing exceptional service.

11:43Companies like Chick-fil-A and Buc-ee's have successfully raised the bar for customer service by going the extra mile and providing exceptional experiences.

12:59Businesses can raise the bar for customer service by proactively engaging customers, focusing on their needs, and consistently exceeding their expectations.