The Incredible Story of Mumbai Dabbawalas

🥘The Mumbai Dabbawalas are a group of 5,000 people who deliver home-cooked lunches to workers in Mumbai.

📦They have an error rate of one in 16 million transactions and have achieved six sigma certification without the use of technology.

🙇‍♂️The dabbawalas work with passion, discipline, and a belief that the customer is their god.

✉️They provide excellent service, even going above and beyond to deliver forgotten items or messages.

💼Despite being illiterate and working long hours, they have a strong work culture and zero attrition rate.

What is the error rate of the Mumbai Dabbawalas?

—The Mumbai Dabbawalas have an error rate of one in 16 million transactions.

How many dabbawalas are there in Mumbai?

—There are 5,000 dabbawalas in Mumbai.

What is the work culture of the dabbawalas?

—The dabbawalas work with passion, discipline, and a belief that the customer is their god.

Do the dabbawalas provide additional services?

—Yes, the dabbawalas provide excellent service, even going above and beyond to deliver forgotten items or messages.

What is the attrition rate of the dabbawalas?

—The dabbawalas have a zero attrition rate.

01:23The Mumbai Dabbawalas are a group of 5,000 people who deliver home-cooked lunches to workers in Mumbai.

04:34They have an error rate of one in 16 million transactions and have achieved six sigma certification without the use of technology.

06:56The dabbawalas work with passion, discipline, and a belief that the customer is their god.

07:20They provide excellent service, even going above and beyond to deliver forgotten items or messages.

09:45Despite being illiterate and working long hours, they have a strong work culture and zero attrition rate.