The Importance of Communication in Live Service Games

TLDRLive service games often struggle with communication, leading to broken mechanics and lack of transparency. Call of Duty is an example of a game that prints billions of dollars but struggles with broken weapons. Hell Divers, on the other hand, sets a positive example by being transparent and constantly updating the community.

Key insights

Live service games often ignore broken mechanics or weapons for extended periods of time

Call of Duty has a long history of broken weapons and lacks timely communication

Hell Divers sets an example of transparency and timely communication with the community

Hell Divers offers increased rewards to alleviate the impact of bugs or difficulties

Transparency and direct communication build trust and positive community sentiment

Q&A

Why do live service games struggle with communication?

Live service games often focus on making money and neglect the importance of transparency and community engagement.

What is an example of a game with broken mechanics?

Call of Duty is notorious for having broken weapons and mechanics that take a long time to address.

How does Hell Divers handle communication with the community?

Hell Divers is a positive example of a game that is transparent, communicates frequently, and offers increased rewards to compensate for bugs or difficulties.

Why is transparency important in live service games?

Transparency builds trust and fosters a positive community sentiment, leading to higher player engagement and a better overall gaming experience.

What can other live service games learn from Hell Divers?

Other live service games can learn from Hell Divers by prioritizing transparency, direct communication, and timely updates to build trust and engage their player community.

Timestamped Summary

00:00Live service games struggle with communication and timely updates to address broken mechanics or weapons.

01:38Call of Duty is an example of a game that often takes a long time to acknowledge and address broken weapons or mechanics.

03:32Hell Divers sets a positive example of transparency and frequent communication with the community.

05:56Hell Divers offers increased rewards to alleviate the impact of bugs or difficulties.

07:07Transparency and direct communication in live service games build trust and positive community sentiment.