🔑Booking errors and lack of available rooms led to a frustrating experience for the customer.
❌Misleading information about amenities and the ongoing renovation were not disclosed prior to booking.
💤Disrupted sleep due to noise from the air conditioner, ice machine, and late-night nightclub activities.
☕️Inadequate breakfast services with limited food availability and early closure.
📶Wi-Fi connectivity issues and unhelpful assistance with accessing the internet.
Were there any issues with the room availability?
—Yes, the customer encountered difficulties in finding an available room and had to settle for a different type than initially booked.
Were there any undisclosed problems with the hotel amenities?
—Yes, the hotel failed to mention the ongoing renovation and the closure of the pool, inconveniencing the customer.
Did the customer face any sleep disturbances?
—Yes, the air conditioner alternated between being noisy and quiet, making it difficult for the customer to sleep. Additionally, the nearby nightclub added to the noise issues.
Was there a problem with the breakfast service?
—Yes, the breakfast service was unsatisfactory due to limited food availability and an early closing time.
Were there any difficulties with the Wi-Fi connection?
—Yes, the customer faced problems with the Wi-Fi access and received unhelpful assistance in resolving the issue.
00:05The customer arrived at the hotel expecting their room to be ready, but the hotel staff informed them of no availability.
00:22The customer reluctantly accepted a different room due to the lack of options.
00:39The hotel failed to disclose the ongoing renovation, causing inconvenience and noise disturbance to guests.
01:06The air conditioner in the room was noisy, alternating between loud and quiet, making it challenging for the customer to sleep.
01:17Late-night nightclub activities in the hotel added to the noise issues and disrupted the customer's sleep further.
02:56The customer faced disappointment with the limited availability of food during breakfast and the early closure of the breakfast service.
02:58Wi-Fi connectivity was problematic, and the customer received unhelpful assistance in resolving the issue.
03:31The customer faced additional inconveniences during their stay, including issues with the ice machine and incorrect booking details.
