The Challenges of Flying with Children - A Parent's Nightmare

👶Southwest Airlines offers free flights for children under the age of two, but proof of age is required.

📝The family faces challenges in providing proof of age for their baby, resulting in a potential ticket purchase.

🤷‍♀️Southwest Airlines staff and the family experience misunderstandings and conflicts over the proof of age requirement.

😤The family expresses frustration with Southwest Airlines' customer service and rules regarding proof of age.

✈️Despite the difficulties, the family manages to board the plane after resolving the proof of age issue.

What is Southwest Airlines' policy for children under the age of two?

—Southwest Airlines allows children under the age of two to fly for free, but proof of age is required.

Why did the family face difficulties in providing proof of age for their baby?

—The hospital did not have a record of the baby's birth, leading to challenges in acquiring the necessary proof of age.

What conflicts arose between the family and Southwest Airlines staff?

—The family and airline staff had disagreements and misunderstandings regarding the proof of age requirement and customer service.

What was the outcome for the family?

—After a tense exchange, the family managed to provide the necessary proof of age and board the plane.

Did Southwest Airlines offer any solutions for the difficulties faced by the family?

—Southwest Airlines advised the family to present a birth certificate to customer relations for a refund.

00:00A family tries to check in at Chicago Midway airport with their children.

00:08The family is informed about Southwest Airlines' policy of free flights for children under two, requiring proof of age.

00:40The family faces difficulty in providing proof of age for their baby.

01:42Misunderstandings and conflicts arise between the family and Southwest Airlines staff over the proof of age requirement.

03:06The family reaches an impasse with the airline staff, resulting in a tense exchange.

09:13The family finally manages to board the plane after resolving the proof of age issue.