✨Understanding and accepting responsibility for your actions is the centerpiece of a good apology.
🔎Seek to understand the perspective of the wronged party and repair the damage to your relationship.
💔Apologies are about expressing remorse, not justifying your actions or making excuses.
🗝️Acknowledge your wrongdoing and make concrete offers of repair to demonstrate your commitment to change.
🛣️Apologies are the first step on the road to reconciliation; they require effort and follow-through.
What is the centerpiece of a good apology?
—Understanding and accepting responsibility for your actions.
What should you seek to do in an apology?
—Understand the perspective of the wronged party and repair the damage to your relationship.
Is it important to justify your actions in an apology?
—No, apologies are about expressing remorse and accepting accountability, not making excuses.
What should you do to demonstrate your commitment to change?
—Acknowledge your wrongdoing and make concrete offers of repair.
Are apologies the end of the reconciliation process?
—No, apologies are the first step on the road to reconciliation and require effort and follow-through.
00:06Introduction: Apologies are often poorly executed.
00:21Key Insight #1: Understanding and accepting responsibility is crucial.
01:07Key Insight #2: Seek to understand the perspective of the wronged party.
01:31Key Insight #3: Apologies are about expressing remorse, not justifying actions.
03:32Key Insight #4: Acknowledge wrongdoing and make concrete offers of repair.
04:29Key Insight #5: Apologies are the first step on the road to reconciliation.
