🔍Newegg's RMA process is marred with scamming and deceitful practices.
💰Even after spending tens of thousands of dollars over 16 years, Newegg refused to refund $500.
📦Newegg falsely claimed that the motherboard we returned was damaged.
💩Newegg's customer support was unhelpful, denying any responsibility and dismissing our concerns.
🔧Newegg's open box items can be sold as re-certified products, even if they're damaged or dirty.
How did Newegg scam us out of $500?
—In an RMA dispute, Newegg falsely claimed that the motherboard we returned was damaged, refusing to refund us.
Did Newegg offer any assistance or resolution?
—Newegg's customer support was unhelpful, denying any responsibility and dismissing our concerns.
What should consumers be wary of when dealing with Newegg?
—Consumers should be cautious of Newegg's deceitful practices, especially when it comes to open box items and RMAs.
How long have we been customers of Newegg?
—We have been loyal customers of Newegg for over 16 years, having spent tens of thousands of dollars on their platform.
Is it safe to purchase from Newegg?
—Based on our experience, we advise caution when purchasing from Newegg, as they have shown unethical behavior and a lack of customer support.
00:00Introduction and background of the issue with Newegg's RMA process.
01:45An explanation of our specific situation, where we purchased a motherboard that we no longer needed.
05:12Details of the email from Newegg rejecting our RMA request, claiming damage to the returned motherboard, although it was never opened.
08:18Emphasizing the disingenuousness of Newegg's response after complaining on Twitter and their lack of support prior to that.
09:23Sharing our experience with Newegg's customer support, where we encountered unhelpful staff who didn't address our concerns.
11:40Discussing the issue of open box items and how Newegg re-certifies products without proper inspection or cleaning.
13:10Wrapping up the video by cautioning viewers to be wary of Newegg's deceitful practices and lack of customer support.
