My Rivian Broke Down: Software Bugs and Unexpected Issues

💡Rivian, a promising electric brand, has faced various software bugs and unexpected issues with their vehicles, including performance limitations due to software bugs.

🔧Rivian's customer service and support, including roadside assistance, have been responsive and helpful in resolving issues promptly.

⚡Rivian's software-based approach allows for continuous improvement and updates to address and prevent future issues.

🚗Despite the occasional bugs and issues, my overall experience with the Rivian R1T has been positive, and I appreciate the brand's dedication to improving their vehicles.

🌟Rivian's ability to learn from customer experiences and quickly apply solutions demonstrates their commitment to customer satisfaction and product excellence.

Was the performance limitation issue resolved permanently?

—Yes, Rivian identified the issue as a software bug and released an update to address it. After receiving the update, the performance limitation issue no longer occurred.

How responsive is Rivian's roadside assistance?

—Rivian's roadside assistance was prompt and provided helpful instructions to resolve the issue temporarily. They also arranged for towing and expedited service at their service center.

Are these issues common with other electric vehicles as well?

—Software bugs and unexpected issues can occur with any vehicle, regardless of whether it is electric or gasoline-powered. However, Rivian's software-based approach allows for quicker resolution and continuous improvement.

Do you still recommend buying a Rivian?

—Yes, despite the occasional bugs and issues, my overall experience with the Rivian R1T has been positive. Rivian's commitment to addressing and improving their vehicles instills confidence in their brand. However, potential buyers should be prepared for the occasional software-related issues that can arise.

How did Rivian handle the cost of towing and service?

—Rivian covered the cost of towing and service, including the inspection and fix for the software bug. They demonstrated their commitment to customer satisfaction by resolving the issue at no cost to the owner.

00:00Introduction to my experience with the Rivian R1T and its overall positive performance.

02:20Discussion of various minor issues experienced with the truck, including GPS and alignment problems, loose panels, and a malfunctioning tonneau cover.

04:47Encountering intermittent error messages related to battery issues, performance limitations, and tire pressure monitor malfunction.

05:56Contacting Rivian's roadside assistance and resolving the performance limitation issue through a walk-away reset.

09:19Seeking service at Rivian's service center due to recurring issues and receiving prompt assistance and a rental car.

09:43The service team resolving the issues and determining that the performance limitation was caused by a software bug.

10:32Overall positive opinion about the Rivian R1T and acknowledgment of the occasional software-related issues expected from a new company.

11:55Conclusion highlighting Rivian's responsive customer service, commitment to continuous improvement, and the author's satisfaction with the vehicle despite the occasional issues.