How to Prepare for a Video Visit: Your Comprehensive Guide

✅Video visits require an active OSF MyChart account, access to a smartphone, tablet, or computer, and an internet connection.

📱Download the OSF MyChart app from the Apple or Google Play App Store and ensure that you have the most up-to-date version.

🔒All video visits are secure and not recorded. Patient health information is only available within MyChart.

📅Scheduled video visits will appear in your Upcoming Appointments in the MyChart app. eCheck-In must be completed 24 hours before the appointment.

📷🎤Before the video visit, check your internet connection, adjust camera and microphone settings, find a quiet space, and speak clearly into the microphone.

What are the requirements for a video visit?

—You need an active OSF MyChart account, a smartphone, tablet, or computer, and an internet connection.

How do I download the OSF MyChart app?

—You can download the app from the Apple or Google Play App Store.

Are video visits secure?

—Yes, all video visits are secure and not recorded. Patient health information is only available within MyChart.

Where can I find my scheduled video visits?

—Your scheduled video visits will appear in the Upcoming Appointments section in the MyChart app.

How should I prepare for a video visit?

—Ensure a strong internet connection, adjust camera and microphone settings, find a quiet space, and speak clearly into the microphone.

00:00Video visits require an active OSF MyChart account, access to a smartphone, tablet, or computer, and an internet connection.

01:24Complete eCheck-In well in advance of your appointment to quickly connect to your care team at the scheduled time.

01:50Within 15 minutes of your scheduled appointment start time, the 'Begin Visit' button will be green.

02:03Allow access to your camera and microphone if it's your first time connecting to a video visit.

02:19Wait in the virtual waiting room to be greeted and to begin your appointment.

02:24Ensure a strong internet connection and find a quiet space for the video visit.

02:32Adjust camera, microphone, and speaker settings for optimal video visit experience.

03:07Contact your provider's office if you have questions or trouble connecting to the video visit.