🤖Building virtual agents with Watson Assistant offers job opportunities and skills in high demand.
💡Virtual agents can significantly reduce costs per transaction and improve customer experience.
🌍There is a huge rise in unstructured text-based data, making virtual agents indispensable.
🏢Using virtual agents for customer support can lead to a well-set-up customer agent.
⏰Building a virtual agent with Watson Assistant is quick and easy, with actions and responses that can be customized.
Why should I learn how to build virtual agents?
—Learning how to build virtual agents provides job opportunities and skills in high demand, as companies are increasingly relying on virtual agents for customer support.
What are the benefits of using virtual agents?
—Virtual agents can significantly reduce costs per transaction and improve customer experience. They provide quick and efficient responses to common customer queries.
What is the market trend for virtual agents?
—There is a huge rise in unstructured text-based data, creating a massive market for virtual agents. Companies are investing in virtual agents to handle the growing volume of customer queries.
Can virtual agents replace human agents?
—Virtual agents can handle common and repetitive customer queries, allowing human agents to focus on more complex issues. They work in tandem with human agents to provide efficient customer support.
Is building a virtual agent with Watson Assistant difficult?
—Building a virtual agent with Watson Assistant is quick and easy. Watson Assistant offers a user-friendly interface and customizable actions and responses to create a virtual agent to suit your specific needs.
00:00The video starts with a personal experience of the speaker facing an issue with his credit card and not being able to resolve it easily.
03:45The speaker introduces the topic of building a smart virtual agent with Watson Assistant.
05:59The speaker demonstrates the process of building a virtual agent, starting with creating a new action.
09:10The speaker shows how to ask the customer a question and provide structured response options.
10:20The speaker explains how to determine the next action based on the customer's response.
11:37The speaker provides an example response for the savings account option.
13:22The speaker concludes by highlighting the quick and easy process of building a virtual agent with Watson Assistant.
